WHERE DO PLANTS COME FROM?
plant lust joins forces with multiple nurseries who have a reputation for excellent selection, plant quality, and shipping reliability. When you order from us, we match your order with a nursery that has available stock, and is best situated to ship to your location.
HOW MUCH DOES SHIPPING COST?
If you're new to mail ordering plants, you may be surprised to learn that it's quite expensive to ship one or two plants. It usually costs a minimum of $15-22 to ship that first plant in the box. However, the shipping price doesn't rise much as you add more plants to the same box, so the best economy comes from placing a larger order. If you decide to add to your open order, we can adjust your shipping costs accordingly, if you drop us a line.
Our sales operation new, and our system is not yet smart enough to display how many nurseries are shipping to you. If you order from multiple nurseries, your shipping charges are calculated from each nursery, which can add up in a hurry. If you have any questions, or need help optimizing your order for best shipping prices, feel free to get in touch at email@example.com and we will be happy to help.
WHEN WILL IT SHIP?
We ordinarily ship once per week, early in the week, to avoid plants sitting in delivery centers over the weekend. Our suppliers ship via USPS, UPS, or FedEx, depending on the best service available to our shippers' locations. After plants ship, we send you a tracking number so you know when to expect your delivery.
If weather conditions risk the health of plants, or other complications arise, we may recommend delaying shipping. If you need a plant by a specific date, drop us a note so we can work something out, or refund your order if we can't ship in time.
HOW BIG ARE PLANTS?
Plants are measured by the size of the container they grow in. You will be able to preview the container size of all plants in your shopping cart before you place your order. Some nurseries like to ship plants in their original containers, while others remove plants from containers and place the soil and rootball in a bag. This information will be included in your shopping cart.
Many mail order nurseries ship smaller plants than you would find at a local retail nursery for the best shipping prices. Some suppliers ship plants as small as 2" pots. 4" pots are a common mail order size.
We have some suppliers who specialize in shipping larger plants, between 1 and 5 gallons, which is something of an art form. The heavier the plant, and the larger box size required, the costlier it is to ship.
WHEN YOUR PLANTS ARRIVE
Plants need to be freed from packaging as quickly as possible, since a delay of a day or two can easily kill the plant. Unpack your plants promptly, and offer some TLC, including water. Let them get used to the elements in a sheltered location.
WHAT TO EXPECT WHEN YOU'RE EXPECTING PLANTS
Before placing an order, check the conditions a plant requires, including zone, water needs, soil needs, and sun requirements. If you're an avid gardener, these may already be familiar to you. If not, we are happy to answer questions that come up as you shop.
We stand behind our plants being correctly identified and healthy. In the shipping process, there may be minor damage. In general, you can expect to receive a healthy root system that will fully rebound from any shipping stress.
IF THERE'S A PROBLEM
Some plants show some normal shipping stress, from which they will recover in time. If there's any question, send us a photo, and we will offer advice, or determine if a plant is doomed and needs to be replaced.
In shipping living things, occasionally there are issues. UPS/USPS/FedEx sometimes lose a package or get delayed, which kills a plant. In that case, we will offer to refund or replace the plant, depending on individual supplier policy.
We do ask that you immediately notify us if it appears that there's a problem with an order. There are many variables that affect a plant's health after it gets delivered, so we can't guarantee plants beyond the initial delivery time period.
We currently ship in the US only. Our suppliers will occasionally make an exception for a very large order, but ever-changing customs requirements and shipping delays are par for the course, and we are unable to guarantee safe delivery, even though shipping can get quite expensive.
WE'RE HERE TO HELP
Let us know if we can help you with any other questions.
Happy Gardening from team plant lust!