Shipping

WHERE DO PLANTS COME FROM?

Our business office is in Portland, Oregon. Plant Lust joins forces with multiple nurseries with stellar reputations for selection, plant quality, and reliability.

Our nurseries are located throughout the United States. We also list some international nurseries, but we are not offering mail-order from other countries at this time.

In addition to the nurseries publicly listed on our website, we offer plant location services from other nurseries. We charge the greater, $1 per plant or a 10% finders-fee for plant location services, total charges will be included in your order form. Submit plant locator requests to hello@plantlust.com

HOW MUCH DOES SHIPPING COST?

Our nurseries each have their own shipping calculations: most often a combination of the number of plants in your order and shipping distance. You can preview your shipping costs before finalizing your order.

If your plants are shipping from multiple nurseries, you will have charges for multiple shipments. We may be able to consolidate your order with fewer nurseries to save on shipping. Feel free to get in touch at hello@plantlust.com and we will be happy to help.

If you’re new to mail ordering plants, you may be surprised to learn that it's not very cost effective to ship just one or two plants. It usually costs a minimum of $15 to ship that first plant in the box. However, the shipping price doesn’t rise much as you add more plants to the same box; the best economy comes from placing a larger order. We humbly suggest that plants look great planted in groups of three.

WHEN WILL IT SHIP?

We offer year-round shipping, subject to weather and peak season delays. Because we offer thousands of plants from all over the country, shipping timing can vary, but nurseries do their best to ship within 1-2 weeks under typical conditions. We’ll update you if we expect any delays. Check our order status page for any known shipping delays.

We rely on weather forecasts along the route rather than specific dates to determine a safe shipping window. Delivery trucks and warehouses are not climate controlled, so plants can experience extreme temperatures in transit. During unfavorable weather conditions, expedited shipping may be available for an additional charge. Some nurseries will ship outside their normal shipping windows if you want to waive their usual guarantee of safe arrival, but we only recommend this option if you're an experienced gardener and understand the risk.

Inquire if you need a plant delivered during a specific time period. We will work with your schedule when possible, or refund your order if we can’t accommodate your delivery window.

After plants ship, we pass along tracking numbers to let you know when to expect delivery.

Email hello@plantlust.com to get in touch if you have questions about your expected shipping timeframe. Shipping dates cannot be changed after plants have been prepared for shipment, so please plan accordingly.

HOW ARE PLANTS SHIPPED?

Each nursery has perfected the best shipping technique for their plant selection and growing methods.

Plants listed with a pot size are shipped with soil intact in a pot. Bagged rootballs have the pot removed, with the soil intact and placed in a bag for shipping. Bare root plants are shipped without soil, which makes for lighter packages and more economical shipping.

In order to keep shipping prices to a minimum, our nurseries negotiate the best possible rates with the carrier of their choice: typically USPS, UPS, or FedEx. If you choose to have your order delivered to a post office box, you must use USPS since UPS and FedEx will not deliver to post offices.

WHEN YOUR PLANTS ARRIVE

Plants need to be freed from packaging as quickly as possible, since a delay of a day or two can easily kill the plant. Unpack your plants promptly, and offer some TLC, including water. Let them get used to the elements in a sheltered location.

WHAT TO EXPECT WHEN YOU'RE EXPECTING PLANTS

Before placing an order, check the conditions a plant requires, including zone, water needs, soil needs, and sun requirements. If you're an avid gardener, these may already be familiar to you. If not, we are happy to answer questions that come up as you shop.

WHEN PAYMENT IS DUE

Payment is due when you place your order. If your shipment is delayed, plants will be reserved and cared for until they ship. Due to the labor involved in caring for plants that could otherwise be sold to other customers, we do not hold plants without upfront payment.

Like all living things, plants can be vulnerable to unforeseen weather events and pests. Our nurseries aim to maintain healthy plants and ship in peak condition. Should your plants suffer damage or fail to meet our quality standards while awaiting shipping, your payment will be promptly refunded.

IF THERE'S A PROBLEM

We guarantee plants to be correctly identified and in good health on arrival.

Minor damage can take place during shipping. In general, you can expect to receive a healthy root system that will fully rebound from shipping stress. Some leaves or minor stems may be damaged in transit, but should not affect the long term health or structure of the plant.

When your order arrives, immediately unpack your plants and follow any enclosed instructions. We cannot guarantee plants that are not promptly removed from the packaging, as they cannot survive extra days without light, airflow, and water.

In shipping living things, occasionally there are issues. Packages can get lost, delayed, or mishandled in transit, which kills a plant. In that case, we will offer to refund or replace the plant, depending on individual nursery policy and plant availability.

Send a photo to hello@plantlust.com within 24 hours of delivery if you are concerned that a plant is in poor condition so we can offer advice, or plan to refund or replace plants that are not viable.

We will do our best to assist with any issues, but please be aware there are many variables that affect a plant’s health outside the nursery environment, so we can’t guarantee plants beyond the initial delivery. That said, if our nurseries are also experiencing problems with a plant, suggesting there is a problem with the crop, they may opt to replace or refund the plant outside the normal arrival window.

CAN I ADD MORE PLANTS TO MY ORDER

If ordering more plants from the same nursery, you may be able to save on shipping costs by combining orders. Email us at hello@plantlust.com with the information and we can send you a discounted order form with the additions. Or if you already placed an additional order, we can refund any savings. Please note that we can only combine orders if your original order has not been prepared for shipping, so notify us as soon as possible.

For your security, we never store your payment information, so you will need to complete an additional order form for any order additions. We cannot automatically add plants to your order, but we can email you an order form to make the process easy.

INTERNATIONAL ORDERS

We currently ship in the US only. Our suppliers will occasionally make an exception for a very large order, but ever-changing customs requirements and shipping delays are par for the course, and we are unable to guarantee safe delivery, even though shipping can get quite expensive.

NEED INFO ABOUT AN ORDER IN PROGRESS?

If your order has been in transit longer than expected or was reported as delivered, but you don't have the package, you should first check with the carrier. They have more information than we do, and they do not allow us to make any changes to a shipment in progress.

They may be able to offer an explanation of delays, or where a package was delivered and who signed for it, which may help you locate the missing package.

If you are still unable to locate the package, please notify us so we can file a claim with the carrier so we can refund or replace your order.

HOW PAYMENT INFO IS SECURED

For your security, we never store your payment information. Our partner nurseries only receive the information necessary to ship your order. Your payment details are never shared.

Should you receive more than you expected, for instance, an extra plant or a duplicate order, rest assured that you cannot be charged without your knowledge.